holiday dealines 2018
When do I have to order so my items are delivered before X-Mas? Orders must go through a fulfillment process that takes around 2 to 7 business days before they are ready for shipping. Once the order is fulfilled the shipping estimated delivery times will vary depending on which shipping method you select during checkout. To have your order delivered before Christmas please review the charts below.
Are there any faster ways to ship your products? Unfortunately, these are the only available methods. We do not offer any overnight or next day deliveries.
At what time of day will my order arrive? The delivery dates and times depend solely on the courier service. Please contact them and provide them with your tracking number for more information.
My shipment has been delayed and will not arrive on time. Our store is not responsible for any delays in the order once it has been shipped. We can only provide estimates on when a package will be delivered as this processed is solely dependent on the courier service.
My shipment has been stolen, lost or disposed of by the courier? Our store is not responsible for any packages that got stolen, lost or disposed of by the courier.
What happens if I need to exchange a product and still have it delivered before Christmas? All product exchanges that happen after the Holiday deadlines (see chart above) will be processed as normal and may not arrive by December 25th. If you need to exchange a product please send it back to 767 S Alameda Street, Suite #290, Los Angeles, CA 90021 and provide us with the new tracking number.
Can I get a refund because my order arrived before December 25th? Refunds for orders arriving after Christmas Day will ONLY be available if the order was placed before the Holiday deadlines (see chart above).
Can I get a refund? How long will it take? Once your refund is approved you'll be reimbursed in the original form of payment. Refunds to PayPal are done instantly. Credit card refunds can take up to 30 business days depending on your card company.
Can Gift Cards be refunded? Gift Cards are non-refundable.
Until when will Customer Service be available during the Holiday season? Our Customer Care Team will be available to help you until December 23rd at 6:00 PM PT and will renew activities on January 2nd at 9:00 PM PT.