When do I have to order so my items are delivered before X-Mas? Orders have an estimated time of fulfillment of 2-7 business days after the order is placed. Shipping estimated times will vary depending on the method you select so if you want your package delivered by X-Mas please review the chart below
Are there any faster ways to ship your products? Unfortunately, these are the only methods currently available. We do not have any overnight or next day deliveries.
At what time of day will my order arrive? The delivery dates and times depend solely on the courier service. Please contact them and provide them with your tracking number for more information.
My shipment has been delayed and will not arrive on time. Our store is not responsible for any delays in the order once it has been shipped. We can only provide estimates on when a package will be delivered as this processed is solely dependent on the courier service.
My shipment has been stolen, lost or disposed of by courier? Our store is not responsible for any packages that got stolen, lost or disposed of by the courier.
What happens if I need to exchange a product and still have it delivered before X-Mas? If you need to exchange a product and have it delivered before X-Mas you must send it back immediately to 1318 E. 7th Street, Suite #240, Los Angeles, CA 90021 and provide us with a screenshot of the new package and tracking number.
Remember that we still need to place the new order following the Holiday deadlines listed above. Otherwise, the shipment will not arrive on time.
Can Gift Cards be refunded? Gift Cards are non-refundable.
Can I get a refund? How long will it take? Once your refund is approved you'll be reimbursed in the original form of payment. Refunds to PayPal are done instantly. Credit card refunds can take up to 30 business days depending on your card company.
Until when will Customer Service be available during the Holiday season? Our Customer Service Team will be available to help you until December 22th at 6:00 PM PST and will renew activities until January 2nd at 9:00 PM PST.